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Important Announcement
After a year of juggling our UK distribution inhouse, we are pleased to announce that we have now found a far more suitable solution and will be moving to Ingram Services UK from 1 January 2024.
Berghahn Books is already distributed by Ingram Academic Services in North America and we are a long-time customer of Lightning Source for print-on-demand and Coresource for our digital asset management. It therefore makes good sense to integrate further and thereby offer a more seamless global distribution solution for the company as a whole.
We have enjoyed the independence and oversight that running our own distribution has offered – but it is not sustainable. With this new partnership we are confident that customers will benefit from the scale and efficiencies that a long-running professional distributor, such as Ingram, can provide.
We thank all of our customers so very much for your ongoing support, patience, and faith in us during this extremely challenging year.
More exact details on the transition will be forthcoming as we work with Ingram in the coming months to ensure a smooth transfer of accounts and order operations.
Ordering Options
Berghahn Customer Service
Website Shopping Cart Customers
If you would like to inquire about an order placed via our website shopping cart, please email: orders@berghahnbooks.com
UK Customer Services
For customers in Europe, Africa, Middle East, Asia (except Japan, Hong Kong, Korea):
Email: orders@berghahnbooks.com
Information for Turpin Distribution Customers
As of October 3, 2022, Berghahn Books is no longer distributed by Turpin Distribution. Please do not pay any outstanding invoices or send any new orders/returns to Turpin Distribution. Any outstanding payments or new orders/returns should be sent to Berghahn directly.
Please send an email to orders@berghahnbooks.com with any specific questions or concerns.
Orders
Existing Recurrent Customers
If you have confirmed your terms and credit with Berghahn Books (not Turpin), you can place orders directly with Berghahn: orders@berghahnbooks.com
For smooth processing or to expedite your order, please follow Berghahn Books specifications.
If you have not yet confirmed terms and credit with Berghahn Books, please do contact orders@berghahnbooks.com so we can discuss our new ordering process.
Existing Intermittent Customers
Customers with net sales below certain annual thresholds are asked to work with their sales rep for ordering options.
Otherwise please order directly from our website: www.berghahnbooks.com.
Website orders are pre-paid and nonreturnable.
Email orders@berghahnbooks.com to receive your personalized discount code to cover your terms (discount and shipping). Free freight on all orders shipping to a UK freight forwarder.
New Customers
All new customers must work with their sales rep to complete a new customer/credit application or order directly at www.berghahnbooks.com without completing an application.
Website orders are pre-paid and nonreturnable.
Returns
Returns must be made within 6 months of the book being ordered and be approved in advance. Please email all details to orders@berghahnbooks.com for authorization.
In most cases, in lieu of returns, we will ask that a Certificate of Destruction with photographic proof of destruction. An online form will be emailed to you with approval for the return.
For returns of 5 or more copies of a single ISBN, please speak to your rep first as we may choose to have those books physically returned.
Special events
Returns for event orders must be claimed within 30 days of the event. Whether or not the physical books will need to be returned will be determined on a case-by-case basis. Please email orders@berghahnbooks.com for details.
Claims
Damaged books must be claimed within 30 days of receipt. You will need photographic proof of damage, including photos of the packaging and the books (as well as a picture of the barcode and text printed on the last page) that clearly show the damage. Claims and any questions should be sent to orders@berghahnbooks.com.
US Customer Services
For customers in the North/South/Central America, Caribbean, Oceania, Japan, Korea, Hong Kong:
(c/o Ingram Publisher Services/Jackson):
Email: IPSJacksonOrders@ingramcontent.com
T: 1(800) 343-4499
F: 1(800) 351-5073
Returns:
Ingram Publisher Services/Jackson
193 Edwards Drive
Jackson, TN 38301
For orders through agents and representatives, please refer to our Reps/Agents page for contact details in your region.